This website is built to be read easily.

Our clients are typically aged 65 and over, so the website is designed for them first. We follow the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA.

What that means here

• Body text is 18px, with generous line spacing and short lines.
• Text and background colours are checked for contrast; colour is never the only way to understand something.
• Buttons and links are at least 46px tall, so they are easy to tap.
• Every page works with the keyboard alone, with a clear, visible focus outline and a “skip to the main content” link.
• Pages are written in plain language, and headings follow a logical order for screen readers.
• Photographs describe their scene in words, and the play button for our film says what it does.
• The site works at 200% zoom without losing content, and without sideways scrolling.

Telling us about a problem

If anything here is hard to read, hear or use, tell us and we will put it right. Call 0800 555 019 or use the contact page. We will not ask you to explain it in technical terms.

Where we are not there yet

The film has sound. Captions are being prepared: [to be confirmed]. The pages of the application journey are being tested with older users and with screen readers.