Contact
A person, by name, within one working day.
You always reach a person. We reply within one working day.
You can also ask us for your illustration and a case owner will call you at a time that suits you.
Telephone
0800 555 019Mon–Fri, 08:00–17:00
WhatsApp
Message usSame hours as the telephone.
Email
[email address]
We reply within one working day.
Our office
[street address]
[suburb], [city], [postal code]
Postal: [postal address]
Visits are by appointment, so that the right person is here to help you.
Complaints
If something goes wrong, tell us first: 0800 555 019 or [email address]. Our complaints process is set out in plain words, and we will tell you about your right to approach the National Credit Regulator. [complaints process]
What happens when you call
- A person answers, not a call centre.
- We explain how the loan works, and answer your questions.
- If you would like one, we prepare your personal illustration on paper, free and with no obligation.
If we cannot help, we say so, and we point you to someone who can. Read the questions first if you prefer.
Next step
Ask us for your illustration
Tell us how to reach you. A person will call you back within one working day, and there is no obligation.